Forbes · 18 Sep, 00:04 · Business briefing

How Data And AI Are Transforming The Life Insurance Business At Manulife

Manulife is integrating artificial intelligence and advanced data analytics into its life insurance operations to enhance efficiency and customer experience.

What it means for you ↓ Courses for this story

26%average salary uplift after a professional certificate

2.7xfaster promotion for certified professionals

71%of leaders prefer candidates who upskill continuously

20days to your first credential

The briefing

The story
in brief.

What happened, who it affects, and why it landed on our intelligence desk — in plain English, sixty seconds or less.

Manulife is integrating artificial intelligence and advanced data analytics into its life insurance operations to enhance efficiency and customer experience. The organisation leverages these technologies to streamline processes, improve risk assessment, and personalise service delivery. This strategic shift reflects a broader industry trend where traditional financial services firms adopt digital tools to remain competitive. The move aims to reduce operational costs while providing more tailored solutions for policyholders, signalling a significant transformation in how life insurance products are managed and delivered.

Employer demand for AI in Insurance skills — indexed growth since 2019
Indicative index of skill mentions in professional job postings for the field this story moves (2019 = 1)

Your move

What this means
for your career.

Every headline redistributes opportunity. Here is who this one rewards — and how to be on the right side of it.

You must adapt to this technological shift to remain relevant. Professionals in actuarial science, data analysis, and product management should prioritise upskilling in machine learning and predictive modelling. If you work in customer service, focus on digital literacy and AI-assisted tools. Smart professionals will immediately seek training in data interpretation and AI strategy to bridge the gap between technical teams and business outcomes. You should also explore how automation impacts your current role, identifying tasks that can be augmented by technology. Proactively engaging with these changes positions you as a forward-thinking asset, capable of driving innovation rather than merely reacting to it. Start by auditing your current skill set against these emerging requirements.

For this story, the fields that convert it into pay are AI in Insurance, Data Science, AI Strategy and Risk Management Strategies — exactly the programmes matched below. The chart shows the indicative salary uplift certified professionals report in each of those fields; every one of them is a click away, from £79, finishing in as few as 20 days.

Indicative salary uplift in the fields matched to this story
Indicative ranges from published continuing-education salary studies, by field — each field is a recommended course below

Matched to this story

Enrol in these
to benefit.

These programmes position you for exactly this shift — online, self-paced, and finishing with a verifiable certificate you can share the day you pass.