EY · 25 Sep, 16:20 · Technology briefing

How Indian insurers can move beyond claims to continuous protection | EY - India

EY reports that Indian insurers must transition from reactive claims processing to providing continuous protection for clients.

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The briefing

The story
in brief.

What happened, who it affects, and why it landed on our intelligence desk — in plain English, sixty seconds or less.

EY reports that Indian insurers must transition from reactive claims processing to providing continuous protection for clients. This strategic shift requires leveraging technology to monitor risks proactively rather than merely settling losses after events occur. The industry is moving towards a model where insurers act as ongoing risk partners, using data analytics to prevent incidents. This evolution aims to enhance customer value and improve operational efficiency, fundamentally changing the traditional insurance business model in India.

Employer demand for AI in Insurance skills — indexed growth since 2019
Indicative index of skill mentions in professional job postings for the field this story moves (2019 = 1)

Your move

What this means
for your career.

Every headline redistributes opportunity. Here is who this one rewards — and how to be on the right side of it.

This shift demands that you prioritise skills in predictive analytics and risk modelling. Traditional actuarial roles are evolving; you must now understand how to interpret real-time data for proactive intervention. Professionals in data science and insurance technology should focus on mastering AI-driven risk assessment tools. If you work in customer experience, learn how to design continuous engagement strategies. Smart professionals will upskill in data interpretation and digital product management immediately. You should explore certifications in AI applications for insurance to stay relevant. This is your cue to bridge the gap between technical data capabilities and strategic risk management, positioning yourself as a key driver in this industry transformation.

For this story, the fields that convert it into pay are AI in Insurance, Risk Management Strategies, Data Science and Business And Management — exactly the programmes matched below. The chart shows the indicative salary uplift certified professionals report in each of those fields; every one of them is a click away, from £79, finishing in as few as 20 days.

Indicative salary uplift in the fields matched to this story
Indicative ranges from published continuing-education salary studies, by field — each field is a recommended course below

Matched to this story

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