The Times of India · 23 Sep, 16:25 · Technology briefing

India's GCCs set to become Agentic transformation engines by 2030: Dell Technologies and Zinnov report

A joint report by Dell Technologies and Zinnov projects that India’s Global Capability Centres will evolve into primary drivers of agentic AI transformation by 2030.

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The briefing

The story
in brief.

What happened, who it affects, and why it landed on our intelligence desk — in plain English, sixty seconds or less.

A joint report by Dell Technologies and Zinnov projects that India’s Global Capability Centres will evolve into primary drivers of agentic AI transformation by 2030. The study highlights a strategic shift from traditional outsourcing roles to autonomous, intelligent operations. This development underscores the growing significance of Indian tech hubs in the global AI landscape. Professionals should note this structural change in the industry, as it signals a move towards more complex, decision-making automated systems within corporate environments across the region.

Employer demand for AI Strategy skills — indexed growth since 2019
Indicative index of skill mentions in professional job postings for the field this story moves (2019 = 1)

Your move

What this means
for your career.

Every headline redistributes opportunity. Here is who this one rewards — and how to be on the right side of it.

This shift means your role will increasingly involve overseeing autonomous systems rather than executing manual tasks. You must prioritise skills in AI strategy and data science to remain relevant. Professionals in tech, operations, and management should pay close attention. A smart move is to upskill immediately in artificial intelligence and project management. Focus on understanding how agentic workflows operate and how to integrate them into business processes. Stop relying on routine execution; start mastering the oversight and strategic alignment of AI tools. This proactive approach will position you as a leader in the new agentic economy, ensuring you drive value through intelligent automation rather than being displaced by it.

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Indicative salary uplift in the fields matched to this story
Indicative ranges from published continuing-education salary studies, by field — each field is a recommended course below

Matched to this story

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