Forbes · 27 Oct, 19:33 · Business briefing

Kindness Is Good Business: Hospitality Lessons From Two Restaurateurs

This Forbes article examines how two restaurateurs leverage kindness as a core business strategy within the hospitality sector.

What it means for you ↓ Courses for this story

26%average salary uplift after a professional certificate

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The briefing

The story
in brief.

What happened, who it affects, and why it landed on our intelligence desk — in plain English, sixty seconds or less.

This Forbes article examines how two restaurateurs leverage kindness as a core business strategy within the hospitality sector. It reports on their specific practices, demonstrating that genuine interpersonal care directly enhances customer loyalty and operational success. The piece contrasts traditional transactional models with a service-oriented approach, highlighting measurable benefits such as improved staff retention and increased repeat business. For professionals, it serves as a case study in human-centric management, suggesting that emotional intelligence is not merely a soft skill but a critical driver of commercial performance in service industries.

Employer demand for Tourism And Hospitality skills — indexed growth since 2019
Indicative index of skill mentions in professional job postings for the field this story moves (2019 = 1)

Your move

What this means
for your career.

Every headline redistributes opportunity. Here is who this one rewards — and how to be on the right side of it.

You must recognise that emotional intelligence is now a primary differentiator in service roles. As automation handles transactions, your ability to connect authentically rises in value. Hospitality managers, customer experience leads, and team supervisors should pay close attention. You need to cultivate empathy and active listening to retain talent and clients. Start by auditing your team’s interactions for genuine care. Implement training that prioritises psychological safety and service excellence. You should view kindness as a strategic asset, not a nicety. By integrating these principles, you build resilient teams and loyal customers, securing your relevance in an increasingly automated market where human connection is scarce and highly prized.

For this story, the fields that convert it into pay are Tourism And Hospitality, Leadership, Psychology and Human Resources — exactly the programmes matched below. The chart shows the indicative salary uplift certified professionals report in each of those fields; every one of them is a click away, from £79, finishing in as few as 20 days.

Indicative salary uplift in the fields matched to this story
Indicative ranges from published continuing-education salary studies, by field — each field is a recommended course below

Matched to this story

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