MCCNO · 27 Oct, 13:30 · Technology briefing

New Orleans Ernest N. Morial Convention Center Promotes Tommy Costales to Director of Technology Services

Tommy Costales has been appointed Director of Technology Services at the Ernest N.

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The briefing

The story
in brief.

What happened, who it affects, and why it landed on our intelligence desk — in plain English, sixty seconds or less.

Tommy Costales has been appointed Director of Technology Services at the Ernest N. Morial Convention Center in New Orleans. This internal promotion signifies a strategic shift towards strengthening the venue’s digital infrastructure and operational technology capabilities. As a major convention hub, the centre relies heavily on robust IT systems to manage complex event logistics, attendee experiences, and secure data handling. Costales’ elevation to this senior leadership role underscores the growing importance of technology governance within the hospitality and events sector, highlighting a move to integrate advanced technical solutions directly into core business operations.

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Indicative index of skill mentions in professional job postings for the field this story moves (2019 = 1)

Your move

What this means
for your career.

Every headline redistributes opportunity. Here is who this one rewards — and how to be on the right side of it.

This promotion signals that technology leadership is now central to venue operations, not just support. For you, this means IT strategy skills are increasingly vital in hospitality and events management. Professionals in these sectors should prioritise upskilling in cloud infrastructure, data security, and digital transformation. If you work in venue management, focus on understanding how technology drives operational efficiency and customer experience. Consider gaining certifications in project management or cybersecurity to demonstrate your ability to handle complex technical initiatives. A smart professional would now audit their own technical competencies, ensuring they can bridge the gap between traditional hospitality operations and modern digital requirements. This shift rewards those who can speak both business and tech.

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Indicative salary uplift in the fields matched to this story
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Matched to this story

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