The Economic Times · 15 Sep, 06:11 · Finance briefing

The next phase of India’s digital payments dominance: Trusted AI-led agentic commerce, Visa’s Sethi says

Visa’s Sethi predicts India’s digital payments evolution will shift towards trusted AI-led agentic commerce.

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The briefing

The story
in brief.

What happened, who it affects, and why it landed on our intelligence desk — in plain English, sixty seconds or less.

Visa’s Sethi predicts India’s digital payments evolution will shift towards trusted AI-led agentic commerce. This development suggests autonomous agents will increasingly facilitate transactions, enhancing efficiency and trust in the fintech ecosystem. For professionals, this signals a structural change in how digital commerce operates, moving beyond simple payments to complex, AI-driven interactions. The report highlights the necessity of integrating artificial intelligence into commercial frameworks to maintain competitive advantage in a rapidly digitising market, emphasising the role of trust and automation in future economic models.

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Your move

What this means
for your career.

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You must pivot towards understanding autonomous systems. Traditional payment processing roles will evolve, demanding expertise in AI governance and agent orchestration. Professionals in fintech, product management, and data science should prioritise learning how to design trust frameworks for AI agents. Upskill in AI Strategy and AI in E-Commerce to remain relevant. Do not ignore the compliance aspect; understanding regulatory requirements for autonomous transactions is crucial. Start by auditing your current skill set against these emerging needs. Engage with cross-functional teams to understand how AI agents integrate with existing payment infrastructures. Proactively seek projects involving AI automation to build practical experience. Your career longevity now depends on bridging technical AI capabilities with commercial trust mechanisms.

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